:root{--green:#17392d;--green-soft:#eaf1ed;--gold:#a67b32;--wine:#713747;--paper:#fffdf8;--bg:#f6f3eb;--ink:#25362e;--muted:#69776f;--line:#e2e6df}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:14px}button,input,select,textarea{font:inherit}button{cursor:pointer}a{color:inherit;text-decoration:none}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #bb974d;outline-offset:3px}.demo-strip{padding:9px 16px;background:#f3e7c9;color:#624e29;text-align:center;font-size:12px;font-weight:600}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:22px max(24px,calc((100vw - 1280px)/2));border-bottom:1px solid var(--line);background:var(--paper)}.brand{display:flex;gap:12px;align-items:center;font-family:Georgia,serif;font-size:20px;font-weight:bold}.brand small{display:block;font-family:system-ui,sans-serif;color:var(--muted);font-size:11px;font-weight:500;margin-top:3px}.brand-mark{display:grid;place-items:center;width:42px;height:42px;border-radius:50%;background:var(--green);color:#e6cc94;font-size:25px}.role-switch{display:flex;padding:4px;border:1px solid var(--line);border-radius:12px;background:#f4f5f1}.role-switch button{min-height:38px;border:0;background:transparent;border-radius:9px;padding:8px 15px;color:var(--muted);font-weight:600}.role-switch button[aria-pressed=true]{background:var(--green);color:white;box-shadow:0 2px 5px #17392d19}.wrap{max-width:1280px;margin:0 auto;padding:32px 24px}.page-intro{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:26px}.eyebrow{font-size:10px;letter-spacing:.18em;font-weight:750;color:var(--gold);margin:0 0 9px}h1{font-family:Georgia,serif;font-size:36px;letter-spacing:-.03em;margin:0 0 12px;font-weight:500}h2{font-size:18px;margin:0}p{line-height:1.6}.page-intro p:not(.eyebrow){margin:0;color:var(--muted)}.button{display:inline-flex;justify-content:center;align-items:center;min-height:42px;border-radius:9px;padding:10px 15px;border:1px solid transparent;font-weight:650;white-space:nowrap}.primary{background:var(--green);color:white}.primary:hover{background:#24513f}.secondary{background:var(--paper);border-color:var(--line);color:var(--green)}.secondary:hover{background:var(--green-soft)}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:25px}.stat{background:var(--paper);border:1px solid var(--line);border-radius:13px;padding:18px 20px;display:flex;align-items:center;justify-content:space-between;gap:8px}.stat strong{display:block;font-size:29px;font-weight:550;margin-top:7px}.stat span{font-size:12px;color:var(--muted)}.stat-symbol{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:var(--green-soft);font-size:19px;color:var(--green)}.workspace{display:grid;grid-template-columns:390px minmax(0,1fr);border:1px solid var(--line);border-radius:16px;background:var(--paper);overflow:hidden;min-height:600px;box-shadow:0 7px 30px #17392d05}.ticket-panel{border-right:1px solid var(--line)}.panel-head{display:flex;justify-content:space-between;align-items:center;padding:22px 20px;gap:10px}.panel-head .muted{display:block;margin-top:7px;font-size:12px}.filters{padding:0 20px 20px;border-bottom:1px solid var(--line)}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:11px 12px;color:var(--ink);background:#fff;min-height:44px}textarea{resize:vertical}.search input{background:#f7f8f5}.filter-row{display:grid;grid-template-columns:1fr 1.3fr;gap:8px;margin-top:10px}.filter-row select{font-size:12px;padding:8px}.ticket-list{max-height:650px;overflow:auto}.ticket-row{border:0;border-bottom:1px solid var(--line);border-left:3px solid transparent;background:transparent;width:100%;padding:18px 18px 18px 17px;text-align:left;display:block;color:var(--ink)}.ticket-row:hover{background:#f6f8f4}.ticket-row.selected{background:var(--green-soft);border-left-color:var(--green)}.row-top{display:flex;justify-content:space-between;gap:10px;align-items:center;font-size:11px;color:var(--muted)}.ticket-row h3{font-size:14px;font-weight:650;line-height:1.5;margin:11px 0 8px}.row-bottom{display:flex;justify-content:space-between;gap:10px;align-items:center;font-size:11px;color:var(--muted)}.tag{display:inline-flex;border-radius:6px;padding:5px 7px;background:#f0f2ee;color:#53695a;font-size:10px;font-weight:650;line-height:1.3}.tag.open{background:#f5e6c5;color:#795c23}.tag.progress{background:#e4edf5;color:#365e7c}.tag.wait{background:#f0e6ed;color:#764b69}.tag.done{background:#deeee3;color:#34604b}.conversation{display:flex;flex-direction:column;min-width:0}.detail-head{padding:24px 26px;border-bottom:1px solid var(--line)}.detail-top{display:flex;justify-content:space-between;gap:12px;align-items:center;font-size:12px;color:var(--muted)}.detail-head h2{font-family:Georgia,serif;font-size:25px;font-weight:500;line-height:1.35;margin:15px 0 12px}.customer{display:flex;align-items:center;gap:10px;margin-top:16px;color:var(--muted);font-size:12px}.avatar{width:32px;height:32px;flex-shrink:0;display:grid;place-items:center;background:#eadfcd;color:#695d43;border-radius:50%;font-weight:700}.customer strong{color:var(--ink);display:block;font-size:12px}.ticket-meta{padding:12px 26px;background:#fafaf6;display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:11px;color:var(--muted);border-bottom:1px solid var(--line)}.ticket-meta select{width:auto;min-height:36px;padding:6px 10px;font-size:12px}.messages{padding:24px 26px;display:flex;flex-direction:column;gap:20px;flex:1;max-height:420px;overflow:auto}.message{max-width:89%;align-self:flex-start}.message.team{align-self:flex-end}.message-label{font-size:11px;color:var(--muted);margin-bottom:7px;display:flex;justify-content:space-between;gap:14px}.bubble{background:#f0f2ed;border-radius:0 12px 12px 12px;padding:14px 16px;font-size:13px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere}.team .bubble{background:#e7eee8;border-radius:12px 0 12px 12px}.composer{border-top:1px solid var(--line);padding:20px 26px}.composer label{font-weight:650;font-size:12px;display:block;margin-bottom:10px}.composer textarea{min-height:90px}.composer-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:10px}.helper{font-size:11px;color:var(--muted);margin:8px 0;line-height:1.55}.quick-reply{border:1px solid var(--line);background:#f8f7f1;color:var(--green);border-radius:7px;min-height:34px;padding:6px 10px;margin:0 0 10px;font-size:11px}.empty{padding:45px 20px;text-align:center;color:var(--muted);line-height:1.6}.empty strong{display:block;color:var(--ink);font-family:Georgia,serif;font-size:24px;margin-bottom:9px}.footer{display:flex;justify-content:space-between;gap:15px;margin-top:24px;font-size:11px;color:var(--muted)}.notice{border:1px solid #e1c580;border-radius:9px;padding:12px;margin-bottom:18px;background:#fff5da}.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);max-width:calc(100% - 32px);padding:14px 20px;border-radius:12px;background:var(--green);color:white;box-shadow:0 8px 20px #0002;z-index:10;text-align:center;font-size:13px}.muted{color:var(--muted)}dialog{max-width:520px;width:calc(100% - 32px);max-height:90dvh;overflow:auto;border:1px solid var(--line);border-radius:18px;padding:26px;background:var(--paper);color:var(--ink);box-shadow:0 20px 80px #0003}dialog::backdrop{background:#102a2177;backdrop-filter:blur(3px)}.dialog-head{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:15px}.dialog-head h2{font-family:Georgia,serif;font-size:26px;font-weight:500}.icon-button{width:40px;height:40px;background:#f1f2ec;border:0;border-radius:50%;font-size:25px;color:var(--green)}form>label{display:block;font-size:12px;font-weight:650;margin-top:16px}form>label input,form>label textarea,form>label select{margin-top:8px}.full{width:100%;margin-top:10px}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:24px}.form-error{font-size:12px;color:#973f41}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}[hidden]{display:none!important}@media(max-width:1000px){.workspace{grid-template-columns:320px minmax(0,1fr)}h1{font-size:31px}.detail-head,.messages,.composer{padding:20px}.stat{padding:15px}.topbar{padding:18px 24px}.ticket-meta{padding:12px 20px}}@media(max-width:740px){.topbar{flex-wrap:wrap;padding:16px}.role-switch{width:100%}.role-switch button{flex:1}.wrap{padding:24px 16px}.page-intro{align-items:flex-start;flex-direction:column;gap:16px}h1{font-size:30px;line-height:1.15}.stats{grid-template-columns:repeat(2,1fr);gap:10px}.stat{padding:14px}.stat-symbol{display:none}.stat strong{font-size:25px}.workspace{grid-template-columns:1fr}.ticket-panel{border-right:0;border-bottom:1px solid var(--line)}.ticket-list{max-height:275px}.conversation{min-height:480px}.detail-head h2{font-size:23px}.message{max-width:95%}.messages{max-height:420px}.composer-bottom{align-items:flex-start;flex-direction:column}.composer-bottom .button{width:100%}.ticket-meta{flex-wrap:wrap}.footer{flex-direction:column;gap:5px}.filter-row{grid-template-columns:1fr 1fr}.toast{bottom:12px}.dialog-actions{flex-wrap:wrap}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}